Terms & Conditions

By placing an order with us you will be deemed to have read, understood, and agreed to these Terms & Conditions. Should you require further information or you are unhappy with any aspect of these, then you should contact one our consultants at This email address is being protected from spambots. You need JavaScript enabled to view it.

  • GAN Visa Services is Trading name of MI Business Support Services LTD Company registered in United Kingdom number: 09965406 Registered Address: 1 Burwood Place, Paddington, London, England, W2 2UT.Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Tel: 0044 (0) 207 846 0082
  • MI Business Support Services LTD trading as GAN Visa Services accepts instructions only upon the terms and conditions set out below. No servant or agent of GAN Visa Services / MI Business Support Services LTD is permitted to vary these terms and conditions unless expressly authorised in writing to do so. However any servant or agent shall have the full benefit of these terms and conditions.
  • These terms and conditions govern the provision of all and any services provided by GAN Visa Services in respect of but not limited to the processing of visas, passports and/or documents for their clients and all orders placed by their clients are made and accepted subject to the terms hereinafter set out. By sending applications to GAN Visa Services for processing, you accept all of the requirements, restrictions and limitations on liability set forth herein and specifically agree and confirm that neither GAN Visa Services nor your travel company shall be liable to you for any failure to comply with the necessary visa requirements for your travel, for the action or inaction of any government body and/or for the performance by any third party company. In no event shall GAN Visa Services be liable to you for any indirect, special, consequential or incidental losses or damages, including, without limitation, lost profits, or for exemplary damages, and that your sole and exclusive remedy against  GAN Visa Services for damages in connection with the failure to obtain a requested visa or visas in a timely manner shall be the return of the GAN Visa Services service fees actually paid by you or £88.00, whichever is less. At all times and under all circumstances, GAN Visa Services's total liability to you for any and all claims, causes of action, liabilities and damages of any kind shall not, in any circumstance or for any reason, exceed the lesser of the fees actually paid by you to GAN Visa Services or £88.00. Any claims filed to GAN Visa Services must be filed within 60 calendar days from the date of invoice.
  • GAN Visa Services will use its best endeavours to process applications for visas, this usually processed by our own employees. However, we may from time to time use sub-contractors to process your application on our behalf, such as completing application forms at times of urgency or high demand, or to submit applications where this assists in obtaining visas more efficiently.
  • GAN Visa Services will use its best endeavours to process applications for visas, passports and/or documents at the client's request. However, GAN Visa Services shall not be held responsible for nor accept any liability for the actions of any consulate, embassy, or passport office in delaying or not issuing such applications for any reason whatsoever, nor shall GAN Visa Services be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation. Any expense or cost incurred by the client due to these delays or non-issuances shall not be the responsibility of, nor shall any charges be levied upon, GAN Visa Services. Tickets for travel should not be purchased prior to the visa/passport being issued unless they are a specific requirement for that consulate and in such cases open tickets should be obtained.
  • The absence of a GAN Visa order form constitutes acceptance of GAN Visa’s Passport Replacement Service. Charges will apply.
  • GAN Visa Services provides carefully compiled visa and passport information in good faith on the express understanding that the said information is the interpretation of any or all information provided by respective embassies, consulates or passport offices at any or all times and GAN Visa Services shall not accept responsibility or liability whatsoever for any errors and/or omissions in the information.
  • GAN Visa Services will endeavour, wherever possible, to process the client's visa, passport and/or document based on the instructions given and application forms submitted, although it is the client's express responsibility to ensure that the validity of the said visa/passport/document obtained includes and covers the periods of time in which the client plans to enter and leave the country or countries that the client is visiting and for the number of entries to that country and is valid for the purpose intended.
  • Should a passport, document or other item be lost, misplaced, damaged, delayed or destroyed by any means whatsoever, including by any acts by subcontracted couriers, servants or agents, the cost of replacing same and/or any consequential loss shall be borne by the client and any contribution to the costs by GAN Visa Services shall be entirely at the discretion of the directorate of GAN Visa Services.
  • GAN Visa Services is not responsible for items misplaced, damaged, delayed or destroyed by a consulate, embassy or passport office. Passport covers and all documents such as original bank statements, educational and birth certificates etc not requested for submission per GAN Visa Services instruction should be retained by the applicant. GAN Visa Services accepts no responsibility for the loss or damage of such documents.
  • The fee which shall be payable by the client in respect of services provided by GAN Visa Services is exclusive of any consular or embassy charges whatsoever. Such consular or embassy charges as may be made will be the absolute liability of the client who must make payment in respect of those charges. GAN Visa Services reserves the right to raise its charges at any time with or without prior notice.
  • Orders cancelled prior to submission will be assessed GAN Visa Services service fees. Once the application has been submitted to the appropriate government agency full fees will apply. Additional cancellation fees may be applied for early withdrawal of the application. Minium notice of 2 working days required for Cancellation or withdrawal of the application.
  • Consular fees and availability of services are subject to change without notice. Fees and services may differ between the time the order is placed and when the ordered is completed. GAN Visa Services will endeavour to communicate said changes to the client where possible. GAN Visa Services reserves the right to select the most appropriate service available given the time constraints as indicated by the client.
  • GAN Visa Services will send completed applications by Secure Mail unless otherwise instructed. A delivery charge will be added to your order. Secure Mail, Same day couriers, UK Overnight Couriers, International Courier services and other third party delivery companies are subject to the conditions set by these individual companies. GAN Visa Services accepts no liability for loss or delays incurred when using third party companies. If we refer you to any other service provider, you take responsibility for reviewing any services provided and that service provider's terms and conditions will apply for their services. We do not accept any liability for third party services and these terms and conditions will not apply to those services.
  • Payment of GAN Visa Services fee is due together with any anticipated consular or embassy charges upon GAN Visa Services being instructed unless account facilities have been agreed in writing prior to the said instructions.
  • Payment by bank to bank transfer no surcharges apply.
    Payment by debit and credit cards; No surcharges apply when paying by personal UK / EU debit or credit cards. The company reserve the right to charge surcharges on commercial and business debit or credit cards and on non UK or EU cards.

  • If the order was placed by corporate, i give permission to GAN Visa to share copy of my visa or proof the completition of the application upon request by the ordering company, as this maybe required to be submitted along with our invoices as supporting document.
  • Unless instructions are made in writing GAN Visa Services shall not be held responsible for taking such steps as are reasonably considered as fulfilling the implied instructions of the client and/or as being in the best interest of the client and any charges for such services rendered shall be wholly the responsibility of the client.
  • When GAN Visa Services returns your passport and documents, it is your responsibility to verify that all the visas you require for your trip have been obtained, that the visas for each country you intend to visit are valid for the entry and exit dates of your visit, that your personal details are reflected accurately, and that your passport is valid for at least six months beyond the completion of your trip. Please note that even when a visa is issued, a traveller may be denied entry since in each country the local immigration officials make the final entry decision. GAN Visa Services recommends all travellers secure a visa prior to departure and do not attempt to obtain one (on arrival).
  • GAN Visa Services reserves the right to retain all passports and documents until payment of the aforementioned amounts is received in full.
  • GAN Visa Services reserves the right to refuse in its total discretion to handle any application or carry any item at any time and no reason need be given. 
  • To maintain the highest standards of courtesy and service and help with training purposes, we may monitor or record our phone conversations with you.
  • These terms and condition shall be governed by and construed in accordance with the laws of England.